FAQ: Sainome Colosseum R English Edition
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will you be using some kind of pledge manager?

Possibly. It depends on the success of the campaign. We like BackerKit because it integrates with our fulfillment company's shipping and tracking software, and it would give us an opportunity to offer some additional add-on items that we've considered, as well as offer the ability to pre-order the game directly from the campaign page, once the Kickstarter has ended. At the end of the day, though, everything comes down to cost; if it makes both financial and logistical sense to use BackerKit, then we are very open to looking at that option more closely.

Last updated: June 27, 2018 08:40

Can you change this art and that game mechanic?

Negative. We're the translators and publishers of the English edition of Sainome Colosseum R. We do not have the rights, nor would we want to if we did have the rights, to alter the game itself in any way.

Last updated: June 27, 2018 08:41

Will you be offering any of the items packed into the higher tiers elsewhere?

We will not be offering the "Fight for the Princess" playmat anywhere else other than this Kickstarter. The promo character and playmat will be offered at conventions and for special occasions (giveaways and the like) but nowhere else. The "Bride in Black" playmat will be offered at both conventions and on our webstore (when that goes live later on down the line). If we should use BackerKit, the "Bride in Black" playmat will be offered as an add-on there.

Last updated: June 27, 2018 08:41

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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